Bad design is where the customer thinks it’s their fault that something doesn’t work. So if you can’t make your GPS device work in your car — I mean, there should be a riot because they’re so poorly designed! Instead, the user thinks, ‘Oh, I’m not very smart, I can’t make this GPS thing work.’ People should demand more from the things they own, they need to demand that things work.
David Kelley, IDEO (from Objectified: A Documentary Film by Gary Hustwit)
Objectified is an upcoming indie doco about industrial design.
